Refunds

Local framework considered: UK GDPR, DPA 2018, PECR, Consumer Rights Act. Weisewelt operates from México and adapts this version to the local profile of United Kingdom. Mandatory local consumer or privacy rights prevail where applicable.

1. General principle

We want users to understand what they purchase. Product descriptions, Free/Lite/Pro/Pro Plus plans, renewal terms, cancellation conditions and material limitations are shown before payment. Mandatory local consumer rights prevail.

2. Digital products and memberships

For digital products, assessments, reports, simulators, downloadable courses or immediate access, refunds may be limited once content has been accessed, downloaded, consumed or personalized, except for verified defects, duplicate charges or mandatory rights.

3. Reviewable cases

• Duplicate charge or payment error.
• No access due to a Weisewelt-attributable technical failure.
• Clearly defective product not corrected after reasonable support.
• Cancellation before activation or consumption of the digital service.

4. Process

Send your request to info@weisewelt.com with purchase email, order number and explanation. Target review time is 5 business days.

5. Abuse

We may reject repetitive, fraudulent or unacceptable-use requests, without limiting mandatory legal rights.