Refunds
Local framework considered: FTC Act Section 5, U.S. state privacy laws including CCPA/CPRA where applicable, COPPA, CAN-SPAM, consumer protection and e-commerce rules. Weisewelt operates from México and adapts this version to the local profile of United States. Mandatory local consumer or privacy rights prevail where applicable.
United States notice: This U.S. English profile is designed to address FTC expectations on truthful disclosures, privacy and reasonable data security, commercial email opt-out duties under CAN-SPAM, children under 13 under COPPA where applicable, and state privacy rights such as notice, access, deletion, correction and opt-out of sale, sharing or targeted advertising when a state law applies. Weisewelt does not intentionally sell personal information. If advertising, advanced analytics, cross-context behavioral advertising or third-party data sharing are enabled, configure a granular cookie consent and opt-out mechanism in WordPress.
1. General principle
We want users to understand what they purchase. Product descriptions, Free/Lite/Pro/Pro Plus plans, renewal terms, cancellation conditions and material limitations are shown before payment. Mandatory local consumer rights prevail.
2. Digital products and memberships
For digital products, assessments, reports, simulators, downloadable courses or immediate access, refunds may be limited once content has been accessed, downloaded, consumed or personalized, except for verified defects, duplicate charges or mandatory rights.
3. Reviewable cases
- Duplicate charge or payment error.
- No access due to a Weisewelt-attributable technical failure.
- Clearly defective product not corrected after reasonable support.
- Cancellation before activation or consumption of the digital service.
4. Process
Send your request to info@weisewelt.com with purchase email, order number and explanation. Target review time is 5 business days.
5. Abuse
We may reject repetitive, fraudulent or unacceptable-use requests, without limiting mandatory legal rights.
